Error: "The requested Item does not exist" when configuring the Lotus Notes client
When running setup on a new installation of Lotus Notes, you receive the following error message after entering the users Notes password:
Resolving the problem
Checking the user's Person document, you find that no policies are applied to the user. All fields in the person document appear to be filled in correctly
You then test access via Web mail or iNotes and discover that you are able to log into the users account without any error messages. This points to a possible issue with the users Notes ID.
To test this theory rerun Notes Client setup and do not choose to connect to a Domino server as follows:
1. Edit the Notes.ini file and remove all but the first 5 lines. The following shows an example of what the Notes.ini file will look like on a Windows 7 workstation:
Directory=c:\Program Files (x86)\IBM\Lotus\Notes\Data
NotesProgram=c:\Program Files (x86)\IBM\Lotus\Notes\
2. Rename or delete Names.nsf, Bookmark.nsf and Desktop8.ndk
3. Click on the Notes Icon to rerun setup, enter the users name but do NOT select the option: " I want to connect to a Domino Server"
4. Answer "yes" to the prompt to replace the user.id
5. Complete the setup process
6. At this point, you will need to edit the location document and add the Mail Server and Mail file location for the user
7. After doing so, you receive an error that "one or more Notes Certificates has expired" when you attempt to access the users mail file.
8. Recertify the users Notes ID and the user will now be able to view the inbox and use Lotus Notes
Another scenario encountered by a customer was supplying the Domino server's host name in the "Domino server" field at the first window of Notes client set up. Clearing the INI and re-running setup correctly resolved the issue.